Frequently Asked Questions
Everything you need to know before you hit the pavement.
How do I find the right running shoe for my gait?
We recommend checking our online Gait Analysis Guide. If you have flat feet, look for 'Stability' shoes; if you have high arches, 'Neutral' cushioning is typically best for your stride.
What is your return policy on worn running shoes?
We offer a 30-day 'Run-Tested' guarantee. If your shoes don't feel right after a few miles, you can return them for a full refund or exchange, even if they've been worn outside.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for race weekend.
Do you offer international shipping?
Yes, The Run ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to follow your gear every step of the way.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.